Billing Terms & Conditions

Billing Terms & Conditions

This Billing Terms & Conditions page explains how payments, charges and invoicing are handled when you purchase from Airsole.co, operated by Organic Mart Limited.

By placing an order on this website, you agree to the billing policies detailed below.

1. Operating Entity

Airsole.co is owned and operated by:

Organic Mart Limited
United Kingdom
Customer Support: support@airsole.co
Phone: +44 7886 071109 
Business Hours: Mon-Fri, 09:00 AM – 5:00 PM GMT

Orders placed from the United Kingdom or Australia are processed by this same entity.

2. Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shop Pay (if enabled)
  • Google Pay / Apple Pay (if enabled)

All payments are processed securely through trusted third-party payment gateways.
Airsole.co does not store or have access to full card details.

3. Billing Currency

Orders are billed in the currency displayed at checkout.
Depending on your location:

  • United Kingdom: GBP (£)
  • Australia: AUD (A$)

If you are outside these regions, your bank may convert the charge into your local currency. Exchange rates and fees are determined by your bank or card provider.

4. Order Confirmation

After placing an order, you will receive:

  1. A confirmation email verifying that your order has been placed.
  2. A shipping confirmation email once the order has been dispatched.

If you do not receive these emails, check your spam folder or contact support.

5. Pricing Accuracy

We make every effort to ensure prices on our website are accurate.
However, in the event of a pricing error:

  • We reserve the right to cancel the order.
  • You will be notified and refunded in full.
  • No additional fees will be applied to you.

6. Taxes & Duties

United Kingdom

All prices include applicable UK VAT unless stated otherwise.

Australia

Australian orders may incur:

  • GST
  • Import duties
  • Customs fees

These may be charged upon delivery by local authorities.
Airsole.co is not responsible for these charges.

7. Failed or Declined Payments

If your payment is declined:

  • The order will not be processed.
  • No charges will be applied to your account.
  • You may attempt another payment method.

8. Fraud Prevention

To protect against fraudulent transactions, we may:

  • Request additional identity verification
  • Cancel suspicious orders
  • Block payment methods flagged by our payment gateway

We reserve the right to refuse any order that appears fraudulent.

9. Subscription or Recurring Billing

Airsole.co does not currently offer subscriptions or recurring billing.

If this changes, we will update all terms and notify customers where required.

10. Billing Disputes

If you believe you were incorrectly charged:

  1. Contact us first at support@airsole.co
  2. Provide your order number and a description of the issue
  3. Our team will review and resolve it promptly

Chargebacks filed without contacting us may delay resolution.

11. Refunds and Returns

Refunds are governed by our Return & Refund Policy, available in the footer.

  • Approved refunds are issued to the original payment method
  • Refund processing times vary by bank (typically 3–10 business days)

Customers in the UK and Australia are protected by applicable consumer laws.

12. Changes to Billing Terms

Airsole.co reserves the right to update these Billing Terms & Conditions at any time.
Any changes will be posted on this page with an updated revision date.

Contact 

If you have questions regarding refunds or returns, please contact us:

  • Email: support@airsole.co
  • Phone: +44 7886 071109
  • Address: 556 Barking Road, London, E13 9JU, United Kingdom
  • Business Hours: Mon–Fri, 09:00 AM – 5:00 PM GMT