Privacy Policy

This Privacy Policy explains how Airsole (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, make a purchase, or otherwise interact with our website airsole.co (the “Site”) and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how we manage your personal data.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised “Last Updated” date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.

2. Information We Collect

We collect personal information about you in several ways, depending on how you interact with us.

a. Information You Provide Directly

You may provide us with personal information such as:

  • Contact details: name, phone number, email address, and mailing address.

  • Order details: billing and shipping addresses, payment information (processed securely through third-party providers), and order history.

  • Account information: username, password, and any other security details used to access your account.

  • Customer support: information shared when you contact our support team or fill out forms on the Site.

Providing some of this information is optional, but it may affect our ability to deliver certain services or complete your order.

b. Information Collected Automatically

When you visit our Site, we automatically collect data using cookies and similar technologies. This may include:

  • IP address, browser type, and device information

  • Pages viewed, time spent, and navigation activity

  • Referring websites and geographic location (approximate)

This helps us improve functionality, user experience, and marketing performance.

c. Information from Third Parties

We may also receive information from third-party service providers such as:

  • Shopify, which powers our online store infrastructure

  • Payment processors, who securely process your transactions

  • Analytics and marketing partners, who help us analyze traffic and performance

All third parties are contractually obligated to handle your data safely and in accordance with applicable privacy laws.

3. How We Use Your Information

We use your personal information to operate, improve, and deliver our Services effectively. This includes:

a. Providing Products & Services

  • Processing orders and payments

  • Fulfilling shipping and delivery

  • Managing returns, refunds, and exchanges

  • Sending order updates and confirmations

b. Communication & Customer Support

  • Responding to inquiries and support requests

  • Sending important updates about your account or order

  • Offering service or policy updates

c. Marketing & Personalization

  • Sending promotional emails (only with your consent)

  • Showing relevant product recommendations

  • Analyzing preferences to improve our offerings

d. Security & Legal Compliance

  • Detecting and preventing fraudulent or unauthorized activity

  • Complying with applicable laws and regulatory obligations

4. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your browsing experience. These help remember preferences, measure traffic, and provide analytics insights.

You can manage or disable cookies via your browser settings, but doing so may affect certain Site functionalities. For more information, visit Shopify’s Cookie Policy.

5. How We Share Your Information

We may share your personal data in limited circumstances, such as:

  • With service providers: including Shopify, shipping companies, and payment processors who help operate our business.

  • With business partners: for marketing, promotions, or analytics purposes (in compliance with applicable laws).

  • For legal reasons: when required to comply with law, prevent fraud, or protect our rights and safety.

  • In business transactions: such as mergers or acquisitions.

We do not sell or rent your personal information to third parties.

6. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. Please review those websites’ privacy policies before sharing your information.

7. Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If a child has provided us with personal information, please contact us and we will promptly delete it.

8. Data Security & Retention

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. However, no online transmission is completely secure.

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal requirements

  • Resolve disputes and enforce agreements

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Restrict or object to data processing

  • Request data portability

You can exercise these rights by contacting us at support@airsole.co
If you opt out of marketing emails, we may still send you important non-promotional updates (such as order confirmations).

10. International Data Transfers

Your information may be processed outside of your country, including in United Kingdom or other locations where our service providers operate. By using our Site, you consent to such transfers in accordance with applicable data protection laws.

11. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.
If you are unsatisfied with our response, you may have the right to contact your local data protection authority.

12. Contact Us

Airsole
Organic Mart Limited  (15545852) 
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.,
Phone number: +447886071109
Business contact hours: 09AM to 5PM GMT.

We aim to respond to all inquiries within 1–2 business days.