Shipping Policy

Last Updated: November 29, 2025

At Airsole.co (operated by Organic Mart Limited), we are committed to delivering your order accurately and on time. Please review our shipping policy below to understand our processing times, shipping rates, and delivery expectations.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Cut-off Time: Orders placed after 5:00 PM (GMT) will be processed the next business day.

• Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Shipping on all orders.

To ensure you receive the best pricing, some items may be shipped directly from our international manufacturing partners and distribution centers.

Note: Delivery delays can occasionally occur due to customs processing or carrier delays which are beyond our control.

3. Shipment Origin & Transparency

Please note that while our business is registered in the United Kingdom, our inventory is held in multiple fulfillment centers globally (including Asia and Europe) to facilitate faster shipping depending on stock availability. This allows us to offer free worldwide shipping to our customers.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will generally be active within 24–48 hours.

5. Customs, Duties, and Taxes

Airsole.co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

6. Damages and Lost Packages

Airsole.co is not liable for products damaged or lost during shipping. However, we want to ensure you are satisfied.

• If your package is lost: Please contact us at support@airsole.co if you have not received your order within 20 days.

• If your package is damaged: Please save all packaging materials and damaged goods and contact us immediately with photos so we can file a claim and send you a replacement.

7. Contact Us

If you have any questions about this Shipping Policy or the status of your order, please contact us:

• Email: support@airsole.co

• Phone: +44 7886 071109

• Address: 556 Barking Road, London, E13 9JU, United Kingdom

• Business Hours: Mon–Fri, 09:00 AM – 5:00 PM GMT