Shipping Policy

At Airsole, our goal is to provide a smooth and reliable shopping experience for all our customers. We ensure that your orders are processed quickly and delivered safely, with transparent timelines and communication every step of the way.

Shipping Coverage

This shipping policy applies to all orders shipped within United Kingdom.
We are continuously working to expand our delivery network to serve more regions globally in the near future.

Delivery Timeframes

To ensure accuracy and reliability, here’s an overview of our standard delivery schedule:

  • Order Cutoff Time: Orders placed before 2:00 PM (GMT) are processed the same day. Orders placed after this time are processed on the next business day.

  • Order Handling Time: 0–1 business days (Monday to Friday). During this time, your order is verified, packed, and prepared for shipment.

  • Transit Time: 3-5 business days (depending on your location).

  • Estimated Delivery Time: Typically 3-6 business days from the date of order.

Please note that delivery times may vary during peak seasons, holidays, or due to courier delays beyond our control.

Shipping Carriers

We work with trusted delivery partners to ensure fast and secure deliveries across United Kingdom, including:

  • Royal Mail

  • Aramex

  • Sendle

  • CouriersPlease

Shipping Costs

  • Free Standard Shipping: All orders across United Kingdom qualify for free shipping, with no minimum purchase required.

  • Express Shipping: If available, express delivery options may incur additional charges. Rates will be displayed at checkout before payment.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number and link. You can use this to monitor your parcel’s journey and expected delivery date.

If you haven’t received a tracking update within 2–3 business days, please check your spam folder or contact our support team for assistance.

Delivery Issues

If your order is delayed, damaged, or lost in transit, please contact us immediately. Our customer support team will coordinate with the courier to resolve the issue promptly and ensure you receive your order or a replacement.

We are committed to ensuring that your products arrive in perfect condition and on time.

Questions or Assistance?

For any questions regarding your shipment or delivery status, please contact our support team.

Airsole
Organic Mart Limited  (15545852) 
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.,
Phone number: +447886071109
Business contact hours: 09AM to 5PM GMT.

We aim to respond to all inquiries within 1–2 business days.