FAQ's

1. Where do you ship from?

All orders are processed and shipped from our UK facility.
We ship to the United Kingdom, Australia and select international destinations.

2. How long does shipping take?

  • United Kingdom: 4–7 business days

  • Australia: 4–7 business days (international priority)

Shipping times may vary slightly due to courier capacity.

3. What materials are the bracelets made of?

Our bracelets are made from high-quality materials such as stainless steel, alloy, polished metals or premium beads (depending on the design).
Each product page lists its specific material.

4. Are the bracelets adjustable?

Most of our bracelets include adjustable clasps or cords for a comfortable fit.
Check the product description for size specifications.

5. Can I return an item?

Yes. We offer 14-day returns for unused items in original packaging.
See our Return Policy for full details.

6. How do I track my order?

Once your order is shipped, you will receive an email with a tracking link.

7. Do you ship to Australia?

Yes. We ship to Australia with standard international delivery.
Customs duties may apply depending on region.

8. What if I received a damaged or incorrect item?

Contact support@airsole.co within 48 hours with photos.
We will arrange a replacement or refund.

9. How can I contact customer service?

Email: support@airsole.co
Phone: +44 7886 071109
Business Hours: Monday–Friday, 09:00 AM – 5:00 PM GMT

10. Are payments secure?

Yes. All payments are processed through trusted secure gateways.
We do not store or handle full card details.

Contact 

If you have questions regarding refunds or returns, please contact us:

  • Email: support@airsole.co

  • Phone: +44 7886 071109

  • Address: 556 Barking Road, London, E13 9JU, United Kingdom

  • Business Hours: Mon–Fri, 09:00 AM – 5:00 PM GMT