Return & Refund Policy

30-Day Hassle-Free Returns

At Airsole, we want every purchase to feel perfect. However, if you’re not completely satisfied, we’ve made our return process simple and transparent.

Return Policy Overview

  • Return Window: You have 30 days from the date of delivery to return your item.

  • Item Condition: Products must be unused, in original condition, and include all original packaging, accessories, and tags.

  • Simple Returns: Our friendly support team will guide you through each step for a smooth return experience.

Return Costs

  • For Defective or Incorrect Products:
    If you received a damaged, defective, or wrong item, there’s no return cost. We’ll handle everything for you.

  • For Change of Mind (Customer Remorse):
    If you’ve ordered the wrong product, the item doesn’t fit, or you no longer wish to keep it, return shipping costs will be your responsibility. Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us:
    Email our support team at support@airsole.co with your order number and reason for return.

  2. Pack Your Item:
    Repack the item securely in its original packaging, ensuring all parts, accessories, and documents are included.

  3. Send It Back:
    Ship the package through your preferred carrier as per the return instructions provided by our team.

Refund Process

  • Inspection: Once we receive your return, our team will inspect the product to ensure it meets our return criteria.

  • Refund: After approval, your refund will be processed within 7 business days. The amount will appear in your original payment method, depending on your bank or payment provider.

Exchanges

Want to exchange for a different size, color, or item?
No worries! Contact us, and we’ll help you complete your exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable. These items will be clearly labeled as “Non-Returnable” on their product pages.

Contact Details

Airsole
Organic Mart Limited  (15545852) 
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.,
Phone number: +447886071109
Business contact hours: 09AM to 5PM GMT.